1) Subject matter and scope
These Terms and Conditions are intended to regulate the relationship between BLUE OCEAN CONCEPT Ltd (“Bohemme”, “the Company”, “we”, “us” or “our”), located in Ctra. de Palma del Río, km 3,3 - Parque Joyero - Fase 6 Fábrica 905 - 14005 Cordova - Spain, with tax ID number B14892947, registered in the Mercantile Registry of Cordova, Tomo 2181, Folio 181, Secc. General hoja 2999 and You (“Client”, “Customer”, “you”, “your”) concerning all transactions made on the website www.bohemme.com (the "Site"). You can contact us by email at email@example.com or on +34 957 467 888.
Your use of the Site is subject to these website terms and conditions which tell you the basis on which you may make use of the Site.
We may amend these Website Terms at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check these Website Terms periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current Website Terms in full at the time you use the Site.
2) Online Purchase
The purchase of the products must be done through the activation of the "CONFIRM REQUEST" button that appears at the bottom of the purchase request, and expresses the total acceptance of each and every one of the Terms and conditions as shown on the BOHEMME® website prior to the purchase of the products, without being applicable any developments that may occur in the clauses of the terms and conditions thereafter.
From the moment of acceptance, the user acquires the condition of Client of the Company that is described in these terms and conditions. Any product or service subsequently offered by BOHEMME® must be subject to a new contract.
If you want to read the terms and conditions more closely, you can print on paper or save the document in electronic format.
BOHEMME® informs you that it files the electronic documents in which the purchases are formalized.
In case the Client made an error in sending the data, you can modify them in the Section MY ACCOUNT and will be considered for future purchases. In case the error occurs in the current order, the Customer must contact the Customer Service.
3) Prices and taxes
All product prices, shipping costs and other services include VAT, except for countries that are exempt. Shipping charges are added per order. We will always inform you of the total price, including all taxes and other costs such as fees and possible delivery costs.
The price of the purchase receipt that appears on the screen may be subject to the payment of taxes, depending on the country to which the delivery is to be made. The purchaser is solely responsible for reporting to the relevant tax authorities and for paying all taxes applicable to the price, in accordance with applicable tax laws in that country. According to BOHEMME®'s first request, the buyer will promptly provide BOHEMME® with all tax forms, certificates or authorizations required under applicable tax laws.
The prices that appear on the website are those that are applied at the time of purchase. Prices may be subject to change without notice, but changes will not affect orders we have accepted.
4) Availability and validity of the offer
We strive to have stock of all items offered on the website. In case you ask us for products that are not in stock, we reserve the right not to accept the offer. You will be informed by email and any other payment, of course, will be returned.
The prices and offers that appear on the website are valid at the time they occur, unless other specific terms on the website indicate otherwise.
5) Formalization of the purchase
It is formalized when you click on "CONFIRM ORDER" and after the receipt that is sent to your email account, you agree to make the purchase, however, please see the "Returns" section.
The receipt sent to you by email is an automated acknowledgment that means we have received your offer to purchase. However, the acknowledgment does not mean we have accepted your offer, and we reserve the explicit right to reject your offer after receiving the automatic recognition, which will notify you properly.
Your contract to purchase these items will not end until we send you a second email notifying you that the items have been dispatched.
If you made a mistake when placing the order, please contact our Customer Service, it will be a pleasure to help. However, please always be sure to check your offer before placing the order.
6) Methods of payment
We accept the following methods of payment:
Please note that we cannot accept payment methods not specified above. If you try to pay by any other method, we will not be responsible for the loss of your payment or any other damage caused by your action.
Only the payment in euros (€) and dollars (US$) is accepted. Transactions in US$ can only be made through PAYPAL.
A - Credit Card Verification Number:
To maintain your own security and prevent fraud, you will be asked to enter your card verification number (CVV) when paying by credit card. You can find the 3-digit number on the back of your credit card. It usually appears to the right of your credit card number.
B - Payment processing:
When your request and data have been verified and the products you ordered leave our warehouse for shipping, the payment will be deducted from your account. Please note that your billing address must be entered exactly as it appears on your bank statement.
7) Safe Shopping
BOHEMME® is committed to protecting the personal information of our customers. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. All orders are transmitted in a coded format. To make sure your application is secure, simply check it on your Internet browser while you are in the ordering section. Most browsers use some type of symbol to alert you about the fact that you are on a secure website. We keep your shipping and billing information when you create an account with us, but that information will not be used by anyone other than BOHEMME® and third parties providing services related to www.bohemme.com.
During the purchase, the customer's credit card identification number (CVV) is required for purchases made with credit cards. The CVV is a 3 or 4-digit numeric value that provides an encryption control of the information recorded on the card. This security feature is designed to protect the consumer against fraud. Your CVV will not be stored in our systems and you will have to provide the number each time you make a purchase on www.bohemme.com.
8) Fraud Check
To protect the Client and maintain the security of buying online, we can carry out checks of the data that you provide when sending an order. These controls may include address verification and payment method to prevent fraud.
The Online Store is open 24 hours a day. However, the store may be closed for maintenance. For your convenience, we strive to perform such work at night.
To make purchases at www.bohemme.com you must be at least 18 years of age and have a credit card accepted by us, described in our Methods of Payment section, point 6 of these terms.
We may refuse an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email before any action, to try to resolve the problem and return any payment made:
When placing an order in our Online Shop, we make an offer to purchase the products that you have selected in these terms and conditions. We may or may not accept the offer at our discretion.
We can only accept the offers that are made through our Online Store. We cannot accept orders placed by phone, email, letters or fax.
10) Tracking and order history
If you have an account at www.bohemme.com, you can track your orders by visiting "My Account" and clicking "View my orders". There you can view your previous orders or view the status of your current order.
If you do not have an account, please contact our Customer Service via firstname.lastname@example.org or by calling 957 467 888, who will do everything possible to inform you about the status of your request.
11) Shipping costs and delivery times
A - Shipping costs:
Shipping costs vary depending on the place of residence and are calculated automatically during the payment process, before the end of the order. You can check the shipping cost that corresponds to you in the following table:
|Spain (peninsula) and Portugal||Free|
|Germany, Austria, Azores, Benelux, Denmark,
Scotland, Finland, France, Wales, Greece, England,
Italy, Ireland, Madeira, Monaco, Sweden.
|Gibraltar, Norway, S. Marino, Switzerland.||18,00€|
|Andorra, Balearics, Canary Islands, Ceuta, Canada, USA, Puerto Rico, Melilla.||25,00€|
|Bulgaria, Cyprus, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Czech Republic, Slovak Republic, Poland, Romania.||30,00€|
|Afghanistan, Algeria, Africa, Australia, Belize, Caribbean, China, West Bank, South Korea, Egypt, Philippines, Gambia, Guinea, Hong Kong, India, Indonesia, Israel, Japan, Libya, Malaysia, Morocco, Mexico, Mongolia, New Zealand, Middle East, Russia, Singapore, South America, Thailand, Taiwan.||40,00€|
|Albania, Belorussia, Bosnia, Faroe Islands, Greenland, Iceland, Kosovo, Macedonia, Moldova, Montenegro, Russia (101-453, 460-619), Serbia, Turkey, Ukraine.||55,00€|
B - Delivery times
BOHEMME® undertakes to ship the products within 10 working days of receipt of the order. Once the shipment is made, it depends on the carrier and the location of the customer, not exceeding two weeks. The delivery of the orders made from July 25 to August 25, may extend up to 25 working days from the receipt of the order.
12) Review of products upon delivery of the order
Note that you assume the risk of the products you have ordered once completed the shipment. If the package is damaged, please do not accept shipping. Notwithstanding your rights, you are responsible for inspecting the product and notifying us of any complaints.
If a product other than that reuested by the customer was delivered by mistake of BOHEMME®, the correct product will be delivered, without any additional charge to the Customer.
If a product has reached the customer broken, damaged or in poor condition, BOHEMME® will replace it with another in good condition, without additional charges.
BOHEMME® will respond to the Customer of any lack of conformity that manifests deliveries within three years, as established by current regulations. Warranties arising from use or improper use are excluded, as well as in general all those excluded by current legislation.
14) Exchanges and returns policy
If for any reason, you are not satisfied with the parts purchased and complying with current regulations, you have the right to return any item purchased at www.bohemme.com within 14 days from the date of receipt.
No refunds of products purchased at the online store will be accepted at any of the points of sale of official distributors.
Before making the return, you must notify the Customer Service department by sending an email to email@example.com, indicating the reference of your order in case, or by mail to the following address:
BLUE OCEAN CONCEPT S.L.
Ctra. Palma del Río Km, 3,3
Nave 905 - Joyero Park
14005 - CORDOBA (SPAIN)
Mr./Mrs. _________________________, domiciled at _________________ hereby I hereby inform you that I have withdrawn from our contract of sale of the following goods (Reference number corresponding to each article purchased) ________________________ with order number ____________________ requested on date _____________________ and received on date ____________________.
Signature (only if presented on paper)
If the reason for the return is that the returned item is defective or does not correspond to the order requested, BLUE OCEAN CONCEPT S.L. Will bear the expenses of the return and re-delivery. If the reason for the return is that the order does not satisfy you, we will refund the amount, but not the shipping and return shipping costs.
The returns must be sent with the seals intact and in perfect condition to our central offices under the responsibility and charge of the buyer to the following address:
BLUE OCEAN CONCEPT S.L.
Ctra. Palma del Río Km, 3,3
Nave 905 - Joyero Park
14005 - CORDOBA (SPAIN)
Once checked the products returned in our Center, you will receive a confirmation email indicating that the amount will be paid in the same payment method used in the purchase.
Remember that the term in which you will see reflected the credit in your account will depend on your bank.
In case you exercise the right of withdrawal, you will only be responsible for the decrease in the value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, characteristics or operation.
Our site is not intended for children under 18 years of age. We do not intentionally collect or store information about minors. If we are informed that a minor has made a purchase without the consent of his / her parent, we immediately, upon parental request, proceed with the cancellation of the sale and reimbursement of any amount of money collected after the return of the product.
Some items may look a little larger or smaller than their actual size due to the screen settings and the photographic technique. Other items can be represented in a size larger than their actual size in order to clearly show details, or smaller than their actual size, in order to display the entire article. Likewise, the color tones in the photographs of the products of the Online Store may be altered by the resolution of your monitor and may differ from the actual ones.
17) Counterfeiting alert
BOHEMME® products are available exclusively on the BOHEMME® website (www.bohemme.com) and official dealer outlets. Buyers should be wary of alleged BOHEMME® products sold through unauthorized channels. Watch out for fakes. When purchasing any part of BOHEMME®, a certificate of authenticity will be issued certifying the legitimacy of the product and is valid for any imperfection in production.
Since its foundation in 2010, BOHEMME® strives to ensure high quality standards in all its products. All BOHEMME® jewelry products are stamped with noble metals: Sterling Silver (925/000).
18) Customer Service
For any claim or consultation, you can contact BOHEMME® through the section of the website or through the following means of communication:
Phone: +34 957 467 888
The language in which the contract between BOHEMME® and the Client will be perfected is Spanish or English for non-Spanish speaking countries.
20) Responsibilities of the Company
BOHEMME® guarantees the quality of the service contracted through the Online Store.
All rights that the laws in force guarantee to consumers and users are guaranteed.
Failure to comply with any of these Terms and Conditions may result in the return of the products or cancellation of the Services purchased by the Customer.
21) Customer Responsibilities
The Client is obliged to make a lawful use of the Services, without contravening the current legislation, nor damage the rights and interests of third parties.
The Client guarantees the veracity and accuracy of the data provided when completing the contracting forms, avoiding the cause of damages to BOHEMME® product of the incorrectness thereof.
Failure to comply with any of these terms and conditions may result in the withdrawal or cancellation of the Services by BOHEMME® without prior notice to the Client and without any right to compensation.
22) Personal data and commercial communications
We inform you that your personal data is part of a file owned by BOHEMME®, in order to manage your order, answer your queries and send you information about the products and services of the BOHEMME® brand, both by postal and electronic means.
You can exercise your rights of access, rectification, cancellation and opposition, as well as to revoke the consent given for the sending of commercial communications, writing to the headquarters of BLUE OCEAN CONCEPT SL, legal department, Ctra. Palma del Río Km, 3,3 (PARQUE JOYERO), 14005 - CORDOBA, SPAIN, writing Ref. "Protection of data" or sending an email to the following address firstname.lastname@example.org, giving your name and surnames and providing a copy of your ID card or equivalent identification document.
23) Industrial and Intellectual Property
Intellectual and industrial property rights on the works, brands, logos, and any other subject to protection, contained in the BOHEMME® website correspond exclusively to BOHEMME® or to third parties that have authorized its inclusion in the website. Unauthorized reproduction, distribution, marketing or transformation of such works, trademarks, logos, etc. constitutes an infringement of the intellectual and industrial property rights of BOHEMME® or the owner thereof, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights.
Likewise, the information to which the Customer may access through the web, may be protected by industrial, intellectual or other property rights. BOHEMME® will not be responsible in any case and under any concept of the infringements of such rights that can commit as user.
24) Jurisdiction and Applicable Law
No failure or delay by us in exercising any right or remedy provided by law or under these Website Terms and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
We will not be responsible for any breach of these Website Terms caused by circumstances beyond our reasonable control.
If any provision of these Website Terms is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Website Terms which shall remain unaffected.
These Website Terms will be governed by Spanish Law. The relationship between BOHEMME® and the client will be governed by what is indicated by Spanish legislation for any dispute that may arise from the provision of services subject to these terms and conditions.
In the event that the user is domiciled outside the Spanish Territory, BOHEMME® and the user submit, expressly waiving any jurisdiction that may apply, to the Courts and Tribunals of Córdoba (Spain)
The Company will pursue the breach of these Terms and Conditions, as well as any misuse of the website www.bohemme.com exercising all civil and criminal actions that may correspond and assist in law.